At lv18, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use the lv18 platform, why we collect it, how we use it, who we share it with, and what rights you have over your own information. We want you to feel confident that your data is in safe hands.
lv18 Privacy Policy
Effective January 2025
Our Commitments
Privacy is not just a legal requirement for lv18 — it is a core part of how we operate. Here is a quick summary of the commitments we make to every player on the platform.
All personal data stored by lv18 is encrypted at rest using industry-standard AES-256 encryption. Your account credentials are hashed and never stored in plain text. Data in transit between your device and lv18 servers is protected by TLS encryption.
lv18 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the lv18 ecosystem and is shared externally only where strictly necessary for platform operations.
lv18 collects only the data that is genuinely necessary to operate the platform, process your payments, verify your identity, and comply with legal obligations. We do not collect data speculatively or for purposes beyond what is described in this policy.
You have the right to access, correct, and request deletion of your personal data held by lv18. You can also request a copy of your data in a portable format. lv18 responds to all data rights requests within 30 days of receipt.
lv18 does not keep your data indefinitely. Retention periods are defined for each category of data and are based on legal requirements and operational necessity. Data that is no longer needed is securely deleted or anonymised.
In the unlikely event of a data breach that affects your personal information, lv18 will notify you promptly and take immediate steps to contain the breach, assess the impact, and prevent recurrence. We take data security incidents seriously.
lv18 is an online gaming platform operating at lv18.casino, offering cricket betting, fishing games, slot games, and bingo to players in Bangladesh. For the purposes of this Privacy Policy, lv18 is the data controller responsible for the personal data you provide when using the platform.
As data controller, lv18 determines the purposes and means of processing your personal data. We are committed to handling your information responsibly, transparently, and in accordance with applicable data protection laws. If you have any questions about how lv18 handles your data, you can reach our team at [email protected].
lv18 collects the following categories of personal data from players and platform users:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration and KYC verification |
| Contact Data | Email address, phone number, residential address | Registration and account updates |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Deposits, withdrawals, and KYC |
| Identity Documents | National ID, passport, utility bills | KYC verification process |
| Technical Data | IP address, device type, browser, operating system, session data | Automatically on platform access |
| Usage Data | Games played, bets placed, session duration, feature interactions | Automatically during platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When you contact lv18 support |
lv18 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to a responsible gaming assessment and you have provided it voluntarily.
lv18 collects your personal data through the following channels:
lv18 uses your personal data for the following purposes:
lv18 processes your personal data on the following legal bases:
lv18 shares your personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
All third parties who process data on behalf of lv18 are required to handle your data securely, use it only for the specified purpose, and comply with applicable data protection requirements. lv18 does not permit third-party service providers to use your data for their own marketing purposes.
lv18 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support security functions. The following types of cookies are used on lv18:
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using lv18, but may affect some features and your overall experience on the platform.
lv18 retains your personal data for as long as is necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:
When data is no longer required, lv18 securely deletes or anonymises it so that it can no longer be linked to you as an individual.
As a user of the lv18 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact lv18 at [email protected]. We will respond within 30 days of receiving your request.
You have the right to request a copy of the personal data lv18 holds about you, along with information about how it is being used.
If any personal data lv18 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
In certain circumstances, you have the right to request that lv18 delete your personal data. This right is subject to legal retention obligations — lv18 may be required to retain certain data even after an erasure request.
You have the right to request that lv18 restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
You have the right to receive a copy of the personal data you provided to lv18 in a structured, machine-readable format, and to request that it be transferred to another service provider where technically feasible.
You have the right to object to lv18 processing your personal data for direct marketing purposes. You can also object to processing based on legitimate interests, though lv18 may be able to demonstrate compelling grounds to continue.
lv18 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While lv18 takes data security seriously and maintains robust protections, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your lv18 account and do not share your login credentials with anyone.
The lv18 platform is strictly for adults aged 18 and over. lv18 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on lv18 or provided personal data to us, please contact us immediately at [email protected]. lv18 will promptly investigate and, if confirmed, close the account and delete all associated data.
lv18 uses age verification measures during registration and KYC to prevent underage access to the platform. If age verification cannot be completed satisfactorily, the account will be suspended until verification is resolved.
lv18 primarily processes and stores data within secure data centres. In some cases, your personal data may be transferred to or processed by service providers located outside Bangladesh. Where such transfers occur, lv18 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with the receiving party.
lv18 does not transfer personal data to countries that do not provide an adequate level of data protection without first implementing appropriate safeguards. If you have questions about international data transfers, contact us at [email protected].
lv18 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your personal data, lv18 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the lv18 platform after a policy update constitutes acceptance of the revised Privacy Policy.
We encourage you to review this page periodically so you are always aware of how lv18 handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way lv18 handles your personal data, please get in touch with our team:
lv18 aims to respond to all privacy-related enquiries within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
For general account support, responsible gaming assistance, or questions about our Terms and Conditions, our support team is available around the clock and is happy to help in both English and Bengali.
Join lv18 Today
lv18 is built for Bangladesh players who want a secure, fair, and enjoyable gaming experience. Register today and enjoy cricket betting, fishing games, slots, and bingo — with fast local payments via bKash, Nagad, and Rocket.
Must be 18 or older. Please play responsibly. Responsible Gaming Policy