These Terms and Conditions govern your use of the lv18 platform. By registering an account or placing any bet on lv18, you confirm that you have read, understood, and agreed to everything set out below. Please read carefully — these terms protect both you and lv18.
lv18 Terms & Conditions
Effective January 2025
Key Points
These are the six most important areas covered by the lv18 Terms and Conditions. Each section below goes into full detail — but this gives you a quick overview of what to expect.
You must be 18 or older and a resident of a jurisdiction where online gaming is permitted. One account per person. lv18 reserves the right to verify your identity at any time and to close accounts that do not meet eligibility requirements.
All bonuses on lv18 are subject to wagering requirements. Bonus funds must be wagered a specified number of times before withdrawal is permitted. Attempting to abuse bonus offers will result in forfeiture of the bonus and may result in account suspension.
lv18 supports bKash, Nagad, Rocket, and bank transfer. Withdrawals are processed to the same method used for deposit. Identity verification is required before your first withdrawal. lv18 does not charge fees on standard withdrawals.
You are responsible for keeping your lv18 login credentials secure. Do not share your password with anyone. lv18 will never ask for your password via email or chat. Any activity on your account is your responsibility unless you report unauthorised access promptly.
lv18 provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools. Using these tools is your right. lv18 may also impose limits on accounts where problem gambling behaviour is identified, without prior notice.
Fraud, collusion, use of automated betting software, multi-accounting, and any attempt to manipulate game outcomes are strictly prohibited on lv18. Violations will result in immediate account closure and forfeiture of all balances.
By registering an account on lv18, making a deposit, placing a bet, or using any feature of the lv18 platform, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of lv18, including registered players, visitors, and anyone who accesses the platform in any capacity.
If you do not agree with any part of these Terms and Conditions, you must not use the lv18 platform. Continued use of lv18 after any update to these terms constitutes acceptance of the revised terms. lv18 recommends that you review these terms periodically to stay informed of any changes.
These Terms and Conditions should be read alongside the lv18 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and lv18.
To register and use the lv18 platform, you must meet all of the following eligibility requirements:
lv18 reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, lv18 may suspend or permanently close your account and withhold any pending withdrawals pending investigation. Providing false information during registration is a serious breach of these terms and will result in immediate account closure.
Each person is permitted to hold only one account on lv18. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited and constitutes a breach of these terms. lv18 uses technical and manual methods to detect duplicate accounts.
When registering on lv18, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, contact details, and any other information requested during the registration process. You are responsible for keeping your account information current. If your details change, you must update them promptly through your account settings or by contacting lv18 support.
lv18 may require you to complete a Know Your Customer (KYC) verification process before you can make withdrawals or access certain features. KYC verification typically requires a government-issued photo ID and proof of address. lv18 processes KYC documents securely and in accordance with its Privacy Policy.
You are solely responsible for maintaining the confidentiality of your lv18 username and password. You must not share your login credentials with any other person. lv18 will never ask you for your password via email, live chat, or any other communication channel. If you receive any communication claiming to be from lv18 and requesting your password, treat it as fraudulent and report it to our support team immediately.
Any activity that occurs on your lv18 account while logged in is your responsibility, regardless of whether you authorised that activity. If you believe your account has been accessed without your permission, you must contact lv18 support immediately. lv18 will investigate and take appropriate action, but cannot be held liable for losses resulting from unauthorised access where you failed to take reasonable steps to protect your credentials.
lv18 recommends enabling two-factor authentication on your account for additional security. This feature is available in your account settings and adds a second layer of verification when logging in from a new device.
lv18 accepts deposits through the following payment methods available to Bangladesh players: bKash, Nagad, Rocket, and bank transfer. Minimum and maximum deposit amounts vary by payment method and are displayed in the deposit section of your lv18 account.
All deposits must be made from a payment account that is registered in your own name. lv18 does not accept deposits from third-party accounts. If a deposit is received from a payment account that does not match your registered name, lv18 reserves the right to reverse the deposit and suspend your account pending investigation.
Deposits are typically credited to your lv18 account instantly or within a few minutes. If a deposit does not appear in your account within 30 minutes, contact lv18 support with your transaction reference number. lv18 does not charge fees on deposits, though your payment provider may apply their own charges.
lv18 reserves the right to set deposit limits on individual accounts at any time, particularly where responsible gaming concerns have been identified. Players may also set their own deposit limits through their account settings.
Withdrawals on lv18 are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect the security of your funds. If your original payment method is no longer available, contact lv18 support to discuss alternative arrangements.
Before your first withdrawal can be processed, you must complete lv18's KYC verification process. This requires submission of a valid government-issued photo ID and proof of address. lv18 aims to process KYC documents within 24 hours of submission during business hours.
Once KYC is complete, most withdrawal requests on lv18 are processed the same day. Processing times may vary depending on your payment provider. lv18 does not charge fees on standard withdrawals. Minimum withdrawal amounts are displayed in your account settings.
lv18 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that are published alongside each offer. By claiming any bonus on lv18, you agree to the specific terms of that bonus in addition to these general Terms and Conditions.
The following general rules apply to all lv18 bonuses unless the specific bonus terms state otherwise:
lv18 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. If a bonus is cancelled after you have already started wagering, lv18 will honour any wagering already completed up to the point of cancellation.
All games available on lv18 use a certified Random Number Generator (RNG) to determine outcomes. The RNG systems used by lv18's game providers are independently tested and certified to ensure that all outcomes are genuinely random and not influenced by any external factor, including previous results or player account history.
The Return to Player (RTP) percentage for each game is published on the relevant game page. These figures represent the theoretical long-term return and are not a guarantee of individual session results. Short-term results will naturally vary from the published RTP.
In the event of a technical fault or disconnection during a game round, lv18's system will attempt to complete the round and credit any winnings automatically. If the system is unable to determine the outcome of an interrupted round, the bet will be voided and the stake returned to your account. lv18's decision on disputed game outcomes is final.
lv18 reserves the right to void bets or game rounds where a technical error has resulted in incorrect odds, payouts, or game behaviour being displayed. In such cases, affected players will be notified and stakes returned.
The following activities are strictly prohibited on lv18 and will result in immediate account suspension, permanent closure, and forfeiture of all balances:
lv18 monitors all account activity for signs of prohibited conduct. Where prohibited conduct is identified, lv18 will close the account, forfeit all balances, and may report the matter to relevant law enforcement or regulatory authorities.
lv18 is committed to promoting responsible gaming and providing tools that help players stay in control of their gambling activity. The following responsible gaming tools are available to all lv18 players through their account settings:
lv18 may also impose responsible gaming restrictions on accounts where patterns of play suggest a player may be experiencing difficulties, without requiring the player to request this. For more information, please read our full Responsible Gaming Policy.
All content on the lv18 platform — including but not limited to logos, graphics, game assets, text, software, and the overall design of the platform — is the intellectual property of lv18 or its licensed content providers. You may not copy, reproduce, distribute, modify, or create derivative works from any lv18 content without prior written permission.
Your lv18 account grants you a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. This licence does not include any right to use lv18's intellectual property for commercial purposes.
lv18 provides its platform on an "as is" basis. While lv18 makes every effort to ensure the platform is available and functioning correctly at all times, lv18 does not guarantee uninterrupted access and is not liable for losses resulting from platform downtime, technical faults, or interruptions outside of lv18's reasonable control.
To the maximum extent permitted by applicable law, lv18's total liability to you for any claim arising from your use of the platform is limited to the amount you deposited in the 30 days preceding the event giving rise to the claim. lv18 is not liable for any indirect, consequential, or special losses, including loss of profits or loss of opportunity.
Nothing in these terms limits lv18's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
lv18 collects and processes personal data in accordance with its Privacy Policy. By registering on lv18, you consent to the collection and use of your personal data as described in that policy. lv18 does not sell your personal data to third parties. Data is shared only where required for payment processing, identity verification, regulatory compliance, or fraud prevention.
lv18 retains account data for a minimum of five years following account closure, as required by applicable anti-money laundering regulations. You have the right to request access to the personal data lv18 holds about you. To make a data access request, contact lv18 support at [email protected].
You may close your lv18 account at any time by contacting lv18 support. Before your account is closed, any pending withdrawals will be processed and any remaining real-money balance will be returned to you via your registered payment method. Bonus balances that have not met wagering requirements will be forfeited upon account closure.
lv18 reserves the right to close any account at any time, with or without prior notice, where:
Where an account is closed by lv18 due to a breach of these terms, lv18 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.
lv18 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "Last Updated" date. For significant changes, lv18 will notify registered players via email or an in-platform notification.
Your continued use of the lv18 platform after any changes to these terms have been published constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using lv18 and contact support to close your account.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which lv18 is licensed to operate. Any dispute arising from your use of the lv18 platform that cannot be resolved through lv18's internal complaints process will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
lv18 operates an internal complaints process for resolving player disputes. If you have a complaint, you should first contact lv18 support at [email protected]. lv18 aims to resolve all complaints within 10 business days of receipt.
If you have any questions about these Terms and Conditions, or if you need assistance with your lv18 account, please contact our support team:
lv18 support is available in both English and Bengali. Our team aims to respond to all email enquiries within 24 hours.
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Register your lv18 account today and enjoy cricket betting, fishing games, slots, and bingo — all on a platform built for Bangladesh players, with fast local payments and 24/7 support.
Must be 18 or older. Please play responsibly. Responsible Gaming Policy